Support Structure

Support for UF Exchange is provided in a tiered structure. End users typically contact their local IT unit workstation support or the UF Computing Help Desk (Tier 1) for general email troubleshooting.

Unresolved issues are triaged to unit mail administrators (Tier 2) who provide specific mailbox management and resolve most end user issues.

Policy, direction, and some system level services are provided by the UF Exchange Administrators (Tier 3).